This area contains Frequently Asked Questions about GP Accounts. Please select a question or category below.
Backing up and Restoring
Class not registered error or Interface not supported error
when loading package or when trying to backup or restore or run End of Year
How can I backup to the practice server?
How do I email a backup to my accountant?
How to restore a backup from an email attachment
I am unable to send backups via email
My Flash Drive is not listed when trying to take a backup
Problems restoring multiple floppy disc backups
Restoring a USB backup asks for a second disc
How to restore pre End of Year Backup from the Cache
Error 503 when trying to Backup or Restore
Error 507 when trying to Backup or Restore
Error 517 when trying to Backup or Restore
How to use the GP Accounts web-based upload
The installation program requires Admin privileges
The Annual upgrade password is not working
I cannot upgrade - My PC is not connected to the internet
I cannot install the GP Accounts Upgrade because of a cannot uninstall message
Registry key error when running the installation program
Unlock / Practice Name changes
Error 103 when loading a practice name or unlock file
How to Load an Unlock-Practice Name file from a Floppy Disc
How to Load an Unlock-Practice Name file from an Email
Reconciliation
Reconciliation Troubleshooting Tips
A large number of old Unreconciled items have appeared in my cashbook
How to correct the Opening Balance
How to switch off reconciliation for Petty Cash account
I am getting an Access Violation when Reconciling in Reconciliation view
NHS Ledger / Open Exeter imports
Reports display NHS ledger entries as Netted amounts
How do I add new NHS Ledger Codes?
Open Exeter -some items appear to be missing
I am getting error messages when I try to connect to Open Exeter Direct
Access violation or List index out of bounds error when in the NHS ledger
Newslink
I receive an MMS Newslink error when opening an account doc
Package will not start up
Class not registered error or Interface not supported error when loading
package or when trying to backup or restore or run End of Year procedures
Database errors
DBISAM 9217 or 9218 error when restoring data
I cannot get into the accounts package and get DBISAM Error 11010
The package reports a DBISAM #8961 or #9862 Corrupt Table Header Error
Reports / Printing problems
I receive an Invalid printer message when trying to print a report
The Excel export option appears to export text only data
The Budget Report shows a number of unassigned codes
Entering Cashbook data / Fees
How can I change the appearance of the main screen
I cannot get into a particular month
I need to deal with uncashed cheques or incorrect entries in the Previous Years accounts
I receive an Invalid Date error when entering Cashbook items
Why is the Cashbook entry button on a Fees entry greyed out?
Why can I not email a Fees client?
End of Year issues
My Fees data disappeared after running the End of Year procedures
How to restore pre End of Year Backup from the Cache
When should I run the End of Year procedures?
How to correct the Opening Balance
Passwords
The Annual upgrade password is not working
New PC / Home Use / Networking
How to access GP Accounts data on another PC Workstation
I need to move the GP Accounts package data to a new PC
How to move the GP Accounts package data to the Server
Am I allowed to install the package on another PC?
Email
How to email a backup to my accountant
How to Load an Unlock-Practice Name file from an Email
I am unable to send backups via email
How to Restore a backup from an email attachment
Why can I not email a Fees client?
Other
GP Accounts Training Courses
How do I print the GP Accounts Manual?
How to setup a second practice on the same PC
I am not sure I have the latest version of the package
I receive a List index out of bounds error when changing a Group Name
VAT
Common Vat Issues
VAT for Dispensing Practices
What is the meaning of the NHS Vat Mixed code?
Recording Discounts or Rebates on Drug purchases